Whitelist Instructions

Whitelist Instructions


Here are whitelisting instructions for some of the major email service providers.

The minimum we suggest you do is to add the ‘from’ email address (username@domain) into your email system’s address book.

Please insert the From address you are whitelisting for
“support@sophiamugnani.com and admin@sophiamugnani.com” using the instructions
below:

AOL  |  Gmail  |  Hotmail  |  Mozilla Thunderbird  |  Netscape  |  Outlook 2003/2007  |  Yahoo  |  Others

 

AOL

Add the “From address” you want to receive mailings from to your AOL address book:

  1. Click the “Mail Options” menu and select “Address Book”.
  2. Inside the “Address Book” window, click the “Add” button.
  3. Inside the “Address Card for New Contact” window cut and paste “support@sophiamugnani.com and admin@sophiamugnani.com” into the “Other E-Mail”
    field.
  4. Make our From address the “Primary E-Mail” address by checking the
    associated check box to the right of it.
  5. Click the “Save” button.

If the mailing is in your SPAM Folder, you can open the email and click the “This Is Not Spam” button.

Gmail

If you are a Gmail user or you use any other web-based email that filters broadcasts away from your main inbox, be sure to “drag” any emails from “support@sophiamugnani.com and admin@sophiamugnani.com” or “Sophia Mugnani into your Priority Inbox. (Again, you don’t want to miss something.)

Or if the above does not work use the below instructions: 

Add the From address you want to receive mailings from to your Gmail Contacts List:

  1. Click “Contacts” along the left side of any Gmail page.
  2. Click “Create Contact”.
  3. Copy and paste “support@sophiamugnani.com and admin@sophiamugnani.com” into the primary
    email address dialog box.
  4. Click “Save”.

If the mailing is in your SPAM folder, check the box next to the mailing and click the
“Not Spam” button along the top.

Hotmail

Add the From address you want to receive mailings from to your Hotmail Safe List:

  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk E-Mail Protection” link.
  3. Select the “Safe List” link.
  4. Copy and paste “support@sophiamugnani.com and admin@sophiamugnani.com” into the dialog box titled “Type an
    address or domain”.
  5. Click the “Add” button next to the dialog box.

If
the mailing is in your “Junk E-Mail Folder”, open the email and click the “Not
Junk” button.

You should also check that the mailing’s email address is not in your Blocked
Senders list.  You can find your Blocked Senders list by following the
directions above and going to “Blocked Senders List” instead of “Safe List”.  If you see
the mailing’s from address on this list, select it and click the Remove button.

Mozilla Thunderbird

Add the From address you want to receive mailings from to your Thunderbird Address Book and configure your
Junk Mail Controls to white list your address book.

Add an address
into your Personal Address Book:

  1. Click the “Address Book” button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the “New Card” button.
  4. Under the “Contact” tab, copy and paste “support@sophiamugnani.com and admin@sophiamugnani.com” into the Email dialog box.
  5. Click “OK”.

White list your Personal Address Book:

  1. From the main drop down menu, select “Tools -< Junk Mail Controls…”
  2. This will launch the Junk Mail Controls window that has two tabs: Settings
    and Adaptive Filter
  3. Under the Settings tab, update the “White Lists” module by selecting
    Personal Address Book from the pull down menu and then check mark the box next
    to “Do not mark messages as junk mail”.
  4. Click “OK”.

If the mailing is in your junk folder, right-click the mailing and choose “Mark
-< As Not Junk”.

Netscape Mail

Set up a filter to redirect the mailing you want to receive into your inbox:

  1. From the Edit drop down menu, select “Message Filters”.
  2. Click “New”, and give the new filter a name (e.g. “Whitelist”).
  3. Change the drop down on the left to “sender” and the one in the middle to “is”.
  4. Copy and paste “support@sophiamugnani.com and admin@sophiamugnani.com” into the box on the right.
  5. Make the bottom two drop downs “Move to folder” and “Inbox”.
  6. Click “OK”.
  7. Make sure that your new filter is located at the top of the Message Filter list so it is run before any spam filter.

Outlook 2003/2007

Add the address you want to receive mailings from to your Safe Senders list:

  1. On the Tools menu, click “Options”.
  2. On the Preferences tab, click “Junk E-mail”.
  3. On the Safe Senders tab, click “Add”.
  4. In the Add address box, copy and paste in “support@sophiamugnani.com and admin@sophiamugnani.com” and click
    OK.

If you are using a different version of Outlook you can add the mailers From address to your Address Book. This can be done
by opening the email, right clicking the From address, and selecting “Add To Contacts”. You can also access your Address Book
via the tools drop down menu.

Yahoo

Set up a filter to redirect the mailing you want to receive in your inbox:

  1. Open your mailbox and click on “Mail Options” (upper right hand corner).
  2. Select “Filters” under the Management column.
  3. Click the “Add” button on the Filters page.
  4. In the “From header:” row, make the drop down
    “contains” and put the mailer’s from address
    “support@sophiamugnani.com and admin@sophiamugnani.com”   in the
    box.
  5. At the bottom of the page Click the “Choose Folder” pull down menu and select
    “Inbox”.
  6. Click the “Add Filter” button.

If
the mailing is in your Yahoo Bulk Folder open the email and click the “Not Spam” button.
You should also check that the mailing’s email
address is not in your “Blocked Addresses” list.  You can find your
“Blocked Addresses” list by clicking “Mail Options” and then clicking the
“Blocked Addresses” link under the Spam column.  If you see the mailing’s
from address on this list, select it and click the “Remove Block” button.

Others

The most common way to whitelist an address is to add it to your address
book, white list, or safe list.  There is no universal way to whitelist an
address, so if this is not an option, you will have to consult the help section
associated with your email application.  They should have instructions on
how to whitelist an address there.